Process From Start to Finish
AutoCanada Collision Centres’ Advance Repair Plan means we have more accurate estimates and quicker repair turnaround times. What happens when you bring your vehicle to an AutoCanada Collision Centre? First, we’ll book your car in for an appointment to fully assess the damage and review your claim. This is when our Advance Repair Planning takes place!
Each Collision Centre has a team of technicians, apprentices and planners dedicated to the repair planning process. Advance Repair Planning is the builddown of your vehicle to thoroughly assess any damage to your vehicle.
If your car is not in a drivable condition, let us know and we will arrange for a tow service. You do not have to worry about the hassle of dealing with your insurance company because we’ll do it for you. We will review the damage and facts of the loss.
When your vehicle is at our collision centre, we will prewash and disassemble the vehicle to identify additional damage if any. We will then create a repair plan, review the plan and order parts as required.
Our repair work includes structural and body repairs, painting and refinishing. We will also conduct quality control inspections and keep you posted on the repair status.
After the repair work, we will wash and vacuum your vehicle. We will conduct a quality assurance inspection and finalize the paperwork. You can take your vehicle from us or have us deliver it to you.
The first thing we will do when drafting a repair plan is to ensure the vehicle is clean by going through the detailing department, whether they are drivable or non-drivable.
We then document all damages to the vehicle with photographs and videos.
A repair plan is produced for each collision repair, for the same reasons a house builder needs a blueprint for a construction project, or a chef follows a recipe for a dish.
When a vehicle is towed in, or if we deem a vehicle to be non-drivable, a repair plan will be prepared upon reception to fully assess the extent of the damage. On the other hand, if a vehicle is safe to drive, and the owner agrees to schedule the vehicle for repairs based on the estimate provided, a repair plan will be prepared once the vehicle comes in for the repairs. Ultimately, both scenarios lead to the same repair plan and process.
Then comes the heavy lifting work, a full disassembly of all damaged parts if necessary, including: suspension, steering, drivetrain, outer body panels and adjacent panels that may need painting. This thorough process allows us to capture all of the hidden damage beyond the outer body panels at the first stage of our repairs. Having a full and thorough list of replacement parts upfront allows us to ensure our repair process flows smoothly and without delay. Failing to assess and order even the smallest of parts could withhold a vehicle from delivery for days.
Once our repair plan is completed, the customer is updated if required, documentation is provided to the initial estimator to order any parts, and the vehicle is moved to the build-down stage to begin repair or is parked in our secure compound to await the necessary parts.
Here’s a scenario to better explain this process:
The customer comes in for a quick estimate on a fender bender collision. The estimator deems the car driveable, and a quote is done. The client approves the quote, and the vehicle is scheduled for repair.
Meanwhile, a rental car is scheduled and this project is added to our production calendar.
On the day the vehicle comes back for the repair, we dismantle everything in order to write a very detailed repair plan. Let’s say the technician discovers that a small bracket on the headlight adjacent to the damaged fender is broken. This tab ensures the vehicle’s headlights are pointing in the right direction, and we have to replace it with a new one. Immediately, the initial estimator makes some adjustments to the first estimate, contacts the customer to inform them of new developments and orders the new parts.
That small 2 day job just doubled in time, but could have been even longer if it wasn’t assessed early enough.
In some body shops, the car could have been painted and in the reassembly stage before discovering the damaged headlight tab. Leaving the customer with a longer wait, extra costs and an unsafe vehicle until parts are received and installed.
Almost like that time you made a new recipe only to find out that you are missing this very important spice, so you had to return to the store to get some.